Work Order Software: manage your service requests simply, from anywhere.
No more missed calls, forgotten requests, and customers calling back to check on their ticket. NewWaySERVICE keeps your team organized and your customers informed — on phone, tablet, or computer.
You can watch the video below for a quick introduction to NewWaySERVICE or just create your free trial account now.
The ideal tool for your service department
NewWaySERVICE is a work order software built in Canada for small and medium-sized businesses. It lets you manage all your service requests — whether your technicians work on-site, in the field, or in-shop — without paperwork and without complicated training.
Frequently Asked Questions (FAQ)
What is the best work order software in Canada?
NewWaySERVICE is a complete solution, easy to use and built for Canadian SMBs. Whether you handle repairs, maintenance, or technical support, NewWaySERVICE adapts to the way you work.
What is NewWaySERVICE?
It's a work order tracking software built right here in Canada, used by thousands of companies around the world since 1996. Easy to get started with, it adapts to your industry regardless of your size.
What is the cost to use NewWaySERVICE?
Starting at 28.57$ per month per technician. Dispatchers and administrative staff are included for free. No hidden fees, no contract. Cancel anytime.
Can I try NewWaySERVICE for free?
Yes — completely free for 45 days. No credit card required. Create your account in 30 seconds and get started immediately.
More information about NewWaySERVICE, the best work order software developed here in Canada!
Your customers always informed, automatically
As soon as a customer submits a request — by phone, email, or through the customer portal — it appears automatically in NewWaySERVICE. Your customer receives an email confirmation. Your dispatcher is notified. Nobody forgets anything.
Set up automatic notifications for every step: work order creation, status change, job completed. You can even send an automatic email to your accounting department as soon as a work order is finished — so you can invoice without delay.
Notifications also work for warranties, service contracts, and hour banks: receive an alert before expiry so you never miss a renewal.
Schedule your technicians effortlessly
Enter each technician's work schedule — including holidays — and let NewWaySERVICE automatically suggest the best available time slots when creating an appointment.
Manage all your appointments in the drag-and-drop calendar — by technician, by week, or by work order. Assign multiple technicians to the same work order for complex jobs or specialized teams.
See where your technicians are in real time
Thanks to the built-in Google Maps® view, locate your customers and track your technicians' positions in real time via their phone's GPS. Handy when a customer needs urgent service and you want to dispatch the nearest available technician.
Create and track every work order in just a few clicks
Create a new work order in seconds. Select the customer, add the equipment involved, describe the work to be done, assign a technician and an appointment. Everything is right there.
In the field, your technician enters their hours, parts used, and photos directly from their phone. They can capture the customer's signature on screen. Inventory updates automatically. You see everything in real time from your desk.
Every status change is time-stamped and linked to the user who made it — giving you a complete history of every work order.
Preventive maintenance — nothing ever slips through
Set up recurring maintenance schedules for your equipment or your customers' — at fixed intervals (e.g. every 3 months) or based on the equipment meter (e.g. every 500 hours). NewWaySERVICE creates the work orders automatically, with a calendar appointment if you want one. You don't have to think about it anymore.
Find any information in seconds
Every word entered in NewWaySERVICE is indexed — customers, equipment, work orders, notes. Search works like Google®: type a few words and instantly find what you're looking for, no matter where it lives in the software.
Free trial and subscription
Create your free 45-day trial account — in 30 seconds, no credit card required. All features are included from day one. If you're satisfied, subscribe starting at 28.57$
per month per technician. Adjust the number of technicians anytime — great for seasonal businesses.
Help and technical support
Technical support is free and included with your subscription. No extra support contract to purchase. Simply
log in
to your account and access the Help and Support option to reach us.
In short, this is only an introduction to some NewWaySERVICE features. We invite you to visit NewWaySERVICE official website for more information or create a free trial account.